FAQ

Our terms and conditions remain in effect. However, if the national French government will close the borders for foreigners during your booked holiday with HuurVillaAppartement.nl, we, Huurvillaapartement.nl, will fully refund the deposit paid by you minus €50,- administration costs. Pay attention! If it is indicated for Les Issambres “code orange / only necessary trips” our general terms and conditions apply and there is no refund of the deposit.
In addition to the rental price, you pay the costs for bed linen €25,- per person, final cleaning €120,-, tourist tax €4,40 per person per night (from 18 years) and a deposit of €500,-. You will of course receive the deposit back if the apartment has been properly left as stated in the General Terms and Conditions.
No, we do not charge administration costs.
Dogs are very welcome with us. Your dog is not allowed to enter the pool house and swimming pool. We charge €50,- per week for 1 dog and you must mention your dog when booking.
As soon as you make a reservation through our website / by telephone or e-mail, you will receive an email from us that your reservation is being processed. When your booking is final, you will receive a booking confirmation by e-mail, which also serves as an invoice. The rental agreement has then been concluded.
After your booking has been approved and confirmed, you will receive the booking confirmation by e-mail, which is also your invoice. It states at what time you owe which payment (s) and contains the payment details of W.D.R. Maltha. Invoicing takes place exclusively in euros and includes VAT.
Payment is by bank transfer, based on our invoice. Direct payment by creditcard is not possible.
You will receive a very extensive travel brochure from us by e-mail with information such as: Route home, what to do in the area, important numbers and how to check in and check out.
If you have a complaint about the apartment, you must report it during your stay, within 24 hours of its occurrence, directly to us. We will come up with a suitable solution.